The ServiceNow Problem Known Error Database (PKEDB) is a central repository that houses documented known errors and their corresponding solutions. Explain the concept of ServiceNow Problem Known Error Database (PKEDB). This is yet another ServiceNow scenario based interview questions asked to freshers. Service Request Management allows users to easily request services and track their status, helping organisations streamline service delivery. How does ServiceNow handle Service Request Management? Given below are the intermediate-level ServiceNow interview questions for freshers as well as experienced professionals. Intermediate ServiceNow Interview Questions ServiceNow's Problem Management aims to identify root causes of recurring incidents and implement solutions to prevent future occurrences. How does ServiceNow support Problem Management? ServiceNow Discovery is a feature that automatically identifies and maps IT assets and configuration items in an organisation's network. This is one of the most asked interview questions for ServiceNow. What is ServiceNow Discovery, and how does it work? The Change Advisory Board (CAB) is a group responsible for reviewing and approving proposed changes to ensure they align with business goals and minimise risks. Describe the concept of ServiceNow Change Advisory Board (CAB). ServiceNow's Incident Management streamlines the process of reporting, diagnosing, and resolving incidents to minimise disruptions to services.Īlso Read: 10 Must Do Certifications for Cloud Architects How does ServiceNow facilitate Incident Management? The Service Catalog is a self-service portal that allows users to request services and products from various departments within an organisation. This is one of the common ServiceNow interview questions for freshers as well as experienced Cloud Engineers. Explain the concept of Service NowService Catalog. They serve as invaluable resources, aiding both users and support teams in efficiently resolving common issues and enhancing overall productivity within the ServiceNow platform. ServiceNow Knowledge Bases are centralized repositories designed to store a wealth of information, solutions, and articles. ServiceNow's Change Management process ensures that changes to the IT infrastructure are planned, documented, and approved before implementation to minimise risks. How does ServiceNow handle Change Management? The Configuration Management Database (CMDB) is a centralised repository that stores information about the configuration items used in an organisation's IT environment. This type of ServiceNow interview questions and answers are an essential part of interview preparation. This is one of the frequently asked ServiceNow developer interview questions.Īlso Read: Why IT Professionals Need to Upskill Themselves in Cloud Computing? Incident Management deals with resolving disruptions in services, while Problem Management focuses on identifying and eliminating underlying causes to prevent future incidents. Differentiate between Incident and Problem Management in ServiceNow.
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